Forum Discussion
SharePoint external sharing - external users not receiving email invite?
Hi Qualle
It turns out our problem was a bit of a strange one, Microsoft noticed that we had the azureb2b feature enabled on our tenant, which is still in preview. After a colleague of mine disabled this the external sharing seems to work without any issues.
This was the feature causing issues:
https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.microsoft.com_en-2Dus_sharepoint_sharepoint-2Dazureb2b-2Dintegration-2Dpreview&d=DwMGaQ&c=wsEhLSePw90N4KY84VQnwvt5CyzR6nRA6aafDP7qYtk&r=hkDq7KPx7FYqhQVPTG6zpkxONDtGED9bkugigltnzb0&m=L9-lz611dwuFvqT1QNTj7T0bwoNVcigCddVH7p7bkeY&s=vuE-himQZXFD3symuu2HRpgOsz_3ewlKV4GGhA7jE0w&e=
Not sure if it would be the same for you but worth checking this out.
Regards,
Toby
When I first enter the email address before I click the share button I can see a dialogue saying "[email address] is outside your organisation". When I click share, a confirmation dialogue appears in the top-right of the site to say the site has been shared.
I can confirm these users are not already registered with the tenant. I have one account (a gmail one) which I was able to add as an external user many months ago when I first set this up. If I try sharing with that account I successfully get an email invitation, but any other email addresses I've tried (even another gmail one) doesn't have any success.
Hi Toby McDaid ,
Do you get cc'ed into email saying "Toby McDaid is inviting you to collaborate on <Site name>" .
Any sharing request that goes through successfully should cc you in. If you do get this email you can see that the person you are trying to share the site with is also in the email so then we can assume it is getting blocked at their end, but you can forward the email to them from your address and they can then use that email to access the site.
Kind regards
Andy
No, unfortunately I don't receive any CC email which clearly means no invitation is being sent, which is strange considering the site gives me confirmation that it has been shared when I click 'share'.
Hi Toby McDaid ,
Last thing I can think of - did you get an email cc'ed to you with that successful gmail account? If not your end may be blocking no-reply@sharepoint.com
There might be something that stands out if I was troubleshooting in person but seeing as that screen is fairly standard for SharePoint Online I would raise a ticket with Microsoft as they will be able to view your desktop and see what's happening in the back end.
Kind regards
AndyOriginally when I first configured external sharing months ago I did receive a CC email, so it seems as though something has broken since then.
I have logged the incident with Microsoft and scheduled a call with them, so hopefully they can resolve the issue. Will post the solution here if we reach one as I'm sure it could be of interest to others.
Appreciate the help you've provided!
Thanks,
Toby