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JeffKing222's avatar
JeffKing222
Copper Contributor
Aug 02, 2021

Sharepoint document saved locally but cannot upload to server

Some of our Office365/SharePoint users have experienced an issue where they save changes to a Word Document, and a message pops up stating:

"We've saved your changes locally, but we can't upload your changes to the server right now.  We'll retry uploading them the next time you open this file"

 

This message provides a "Learn More" link discussing the Upload Center being replaced by the Files Needing Attention area.

 

We are using the Aspose document builder to produce these documents in our C# ASP .NET Web Application.  While I'm attempting to track down this error, it's important to note that when the user opens the document again, the changes are saved and all appears normal.

 

I've searched the exact phrase from the message, but no relevant results have been found.  

 

Could this simply be a minor hiccup in the network causing this, or is it an indicator of something else?

 

Any help or guidance to track this down would be great.

 

 

  • Ali Murtaza's avatar
    Ali Murtaza
    Brass Contributor
    you are talking about .NET framework for building document. Are you using some client app to create those documents?
    • JeffKing222's avatar
      JeffKing222
      Copper Contributor
      They're built from MS Word Document Templates, merged from the database using Aspose.
      • Ali Murtaza's avatar
        Ali Murtaza
        Brass Contributor
        You issue seems regarding network connectivity or synching issue. Did user face the same issue again and again? Did you check to build User profile on separate machine?

        I have understanding that the building / merging document is done by sharepoint and you don't need any other application.
  • glow's avatar
    glow
    Copper Contributor

    JeffKing222 

    I had this issue for a few of my users and I was able to resolve issue after we deleted all the cache file from "C:\Users\5+2\AppData\Local\Microsoft\Office\16.0\OfficeFileCache".

    • Ali Murtaza's avatar
      Ali Murtaza
      Brass Contributor
      Did you see any version on sharepoint? If it is only in local then it will be difficult.
      • shein137's avatar
        shein137
        Copper Contributor

        Ali Murtaza Is there a way to recover if the version is not shown in Sharepoint and is only local? Where would it be located?

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