Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
HaroldvandeKamp Which attributes are you referring to here? The Microsft tech we are working with apparently has no idea.
SBaha Our organization also ran into this same issue about the same time. July 2024. Microsoft support has not been able to figure it out either. If anyone knows what to ask microsoft to sync that would be very helpful.
MichaelS13 Tier 1 support kept asking us to do the same things over and over and did a few backend synchs, but that did not help at all. They sent the case to their escalation team, which was not helpful. They had to communicate with us through Tier 1 support (never had direct communication with them). As we were going through this, each day a few more profile pictures would come back and then we would lose a couple more. The interesting thing was that the pictures that did come back, did not disappear again. There was a day we got about 30 pictures back. Finally, last week, on a couple of days we had between 20 to 30 pictures come back and on the third day, all of them showed up. I am not sure if the escalation team did something in the background but judging from a message we received from Tier 1 support, they had no idea that had happened. So, after about 1 month and a half the pictures gradually came back.
- "required changes serverside which caused the issue for some Office 365 users:"
What were the "required" changes? - Would you recommend going through Microsoft Support, or is it something I can do on my end for this?
Saw MS might have a new tool to help
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing
chillis This is what I have done in my organization to fix this issue. We have on-prem AD, syncing to O365.
As I understand it, the sync process is like this: On-prem > Azure AD > Exchange > SharePoint.
I have my techs upload the picture to on-prem AD using this method (and only this method): https://social.technet.microsoft.com/wiki/contents/articles/19028.active-directory-add-or-update-a-user-picture-using-powershell.aspx
They then wait 48 hours (probably excessive). Then they have the user log into our SharePoint Home page: https://tenantname.sharepoint.com/SitePages/Home.aspx
I can't do that for them, the user must do it themselves. Then it works.
If, for whatever reason it does not work, I have my techs rinse and repeat. From the top. And that is the only way I've got it to work consistently. The reasons for all this were explained to me by MS, and while it was a crappy explanation, and I'm not going to go into all that, but it was explained.
Hope this helps someone.
- We are using on-prem AD and still having the same issue. Is this the only way that works?
- Hi Harold van de Kamp. Does this serverside fix still work users that added a profile pic after the synch?
HaroldvandeKamp we are still facing the same issue in out tenant. People webpart not showing profile photo.
- We're looking for a solution for the issues with the People web part as well. We want all the photos in the People web part to be displaying before we go live with our SharePoint Online sites, and we have too many employees who's photos we want to display to ask them to log on beforehand.
- This has been an issue Msft has ignored for many years so I wouldn't hold your breath for a fix - or hold up the launch of your sites. Regardless of what causes it, it's Msft's responsibility to overcome whatever challenges the bug presents because it's totally unacceptable to have a people function in SP that just plain doesn't work.
Should this have been a global resolution? I still have this problem.
- We have not been able to resolve this issue.
Dear all,
We are faced to the same kind of situation, as explained by someone into that thread, the picture profile are dispatched in 2 part:
- Delve ~ Exchange (modern way)
- SharePoint (old way)
So there is an automatic scheduled process to refresh the Old way based on the change done in the modern
It means when the user upload a new picture using outlook, this process to push the new version of the picture into the specific image lib placed into the person web app (https://[tenant]-my.sharepoint.com/User Photos/ ).
When you discover that kind of difference, the only way to fix it is to call MS Support and create a case for, they will execute a documented command (script) which will refresh the picture (for one specific user or the complete tenant)
In our case, we have more than 100'000 users, and that full refresh needs weeks to complete.
Fab
