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John Wynne's avatar
John Wynne
Silver Contributor
Jun 19, 2018
Solved

Problem searching new pages within SPO SP141856 - Can we get an update from the SharePoint team here

I think it would be appropriate to hear from the SharePoint team on the cause and status of this long running advisory. I haven't seen SharePoint News page updates since the 13th. A broad description ...
SharePoint Online
  • Andy Haon's avatar
    Andy Haon
    Jun 20, 2018

    I hear you John.  I will take that feedback back to the team working on the issue and the communications on it.

John Wynne's avatar
John Wynne
Silver Contributor
Jun 20, 2018
Dean_Gross I think we are paying for both new features and existing ones to work! Given customers here have Tier 1 support I hope the message is escalating. The underlying issues here need flushing out. Superficially it appears that insufficient regression testing is a problem. So the team needs to look at QA resources alongside break / fix solutions. We all know in on premises deployments great pressure would be on us to fix a problem of this duration. Outages of this kind put pressure on service management teams which they cannot address directly. I’ve no doubt this will be fixed but I want to see an improvement in customer communication when these longer outages occur and an upgrade to incident.
Fromelard's avatar
Fromelard
Iron Contributor
Jun 20, 2018

Dear all,

From my point of view, the delivery and deployment process is a mess since the start of Office 365.

When no issue appears and deployment done successfully, we as IT have to:

  • Discover and Understand the new features (Office Group Site, Modern site, …)
  • Fight with the users to help them in that new features (Teams)
  • Give a positioning of that features which is clear enough for anyone(Stream vs Video Portal)
  • Explain the difference between the tools  (ToDo vs Planner)
  • Support the potential issue or limitation not documented (see Planner)
  • ...

But now, when the issue appears into the deployment, we are entering into the second mess with the classical message:

  • Why that feature I'm using since a while is not working anymore ? (observed with the search today)
  • Why this action is not doing the same process then before (PDF file opening in Word Online not anymore possible)
  • ...

Each time that happen, we are quite alone receiving the complains totally blind.

 

I asked MS each time I can to have a clear view about the deployment process done in the customer tenants, without any positive feedback.

 

I hope that situation will help MS to improve the QA and delivery/deployment management, because we are all going to the wall with that process.

 

Fab

 

PS1: I don't understand why all the customer tenants are touched by this update, our included because we are last release in Europe Tenant and generally the "first release" in US are receiving the update first (like test customer).

 

PS2: I'm not blaming anyone about where we are today, because MS and the Office 365 teams are fighting between create and deliver new fancy features (Teams, modern pages/sites, …) and maintaining the old one with old fashion model (Publishing site, search engine, user profiles, …). But because at the end, we are in the same boat and the end users will fight with us (as internal IT), we will have to fight with MS (as supplier). So with a real clear communication way, we will give a better solution at the end. To illustrate that, our Global Intranet is not updated anymore because all the system is based on page using page result. The content manager are now complaining to us and user are viewing news with more than 1 week freshness.

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