Forum Discussion
John Wynne
Jun 19, 2018Silver Contributor
Problem searching new pages within SPO SP141856 - Can we get an update from the SharePoint team here
I think it would be appropriate to hear from the SharePoint team on the cause and status of this long running advisory. I haven't seen SharePoint News page updates since the 13th. A broad description ...
- Jun 20, 2018
I hear you John. I will take that feedback back to the team working on the issue and the communications on it.
Dean_Gross
Jun 20, 2018Silver Contributor
I have an a ticket open for one month because files are not getting found in many site collections in one of my customers tenants. They have fixed the problem in 2 sites, but not in all.
I recently had to open another support ticket because the search results on the People Card were not rendering properly in multiple browsers
It appears to me that there are numerous problems with search in SPO.
I don't need new features, I need features that work!
John Wynne
Jun 20, 2018Silver Contributor
Dean_Gross I think we are paying for both new features and existing ones to work! Given customers here have Tier 1 support I hope the message is escalating. The underlying issues here need flushing out. Superficially it appears that insufficient regression testing is a problem. So the team needs to look at QA resources alongside break / fix solutions. We all know in on premises deployments great pressure would be on us to fix a problem of this duration. Outages of this kind put pressure on service management teams which they cannot address directly. I’ve no doubt this will be fixed but I want to see an improvement in customer communication when these longer outages occur and an upgrade to incident.