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Dorje-McKinnon's avatar
Dorje-McKinnon
Iron Contributor
Jun 07, 2020
Solved

Powerpoint crashes when opening POTX from ORGANISATION ASSETS library

Hi Everyone,

Last week this was not an issue, this week when I do the following

Open PowerPoint then click file / new / <tennant name>

Then choose a POTX file from the teannant Organisation Assets library

The file "downloads from the server", PowerPoint shows the template slides briefly then PowerPoint crashes.

 

What have I done so far to trouble shoot:

- I've disabled all Add ins

- I've tried running in safe mode (but this feature isn't available in safe mode)

- I've tried adding generic POTX files to the Organisation Assets library in sharepoint online. Same thing happens

- I've updated PowerPoint to the latest build, which I think may be the issue,  powerpoint version 2004 build 12730.20270

I found this issue while trying to make a how to video for the company, to teach them about how to use the templates made available by the new PowerShell function

Add-SPOOrgAssetsLibrary

e.g.  https://tchinnin.com/sharepoint-organization-asset-libraries/

4 Replies

  • JL1986's avatar
    JL1986
    Copper Contributor

    Dorje-McKinnon 

     

    Did you find a solution? Having te same problem. My office is also updates to the latest version. 

    • Dorje-McKinnon's avatar
      Dorje-McKinnon
      Iron Contributor

      Hi JL1986 

      I was just testing this yesterday, and couldn't reproduce the issue.

      My guess is that there is some change rolling out across 365 tenants and that we got it before your tenant. 

      Sorry i don't have a better solution other than wait and see.

      Dorje

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