Forum Discussion
Gayatri Ohri
Nov 03, 2020Brass Contributor
Please help! ALL Modern pages impacted | SharePoint spacing issue
There have been spacing issues happening tenant-wide on all modern pages since yesterday. Not sure if Microsoft released a CSS patch?
Looks fine in Edit mode but all content gets squished together after publishing. Please refer to the attachments to see the issue.
Has anyone else seen this issue?
- Joni_KirkBrass ContributorYAY! My tenant seems to have finally received a fix for this awfulness. SO HAPPY!
- cc303Copper Contributor
Has anyone received an update that they think actually fixes the issue - properly- though?
We have been told that the fix is now with us, but our bulleted and numbered lists remain broken -
- there is (usually) no padding at the start of them
- we are seeing big inconsistency whatever fix has deemed to have been applied
This applies to existing and new pages.
We have shared many examples of it still being wrong and here's one of the best (worst) examples:
No 'space' is being added/deleted here - this is the spacing we have around bullets as entered correctly in the text webpart... which MS are actually telling us is their 'design choice'.
I had a fairly crushing call with them yesterday where we told that it was a design choice the SPO team have taken, the result of which is something like:
"...as bullet points are part of the paragraph of text they are in, there should be no spacing after the preceeding line of text....but there is space at the end of the list"
This style choice is both wrong and indeed out of sync with not only every other MS application but also every other website on the internet we can find
Our MS support guys (who have been great by the way and done all they can for us within constraints of the MS customer support model) seem to agree with the evidence we present them but can do nothing as its the design teams choice. They have actually advised us to start hacking at it to add extra line breaks etc where we show them its wrong.
We have to raise another ticket to continue get this issue investigated - both from the point of view of it being wrong, but also that even if we agreed the style choice was right, the behavior in our tenant is inconsistent.
So essentially ... 6 months and counting after raising an issue which we thought would be a 'known issue', going through the 'design change request process' for what is essentially a line or 2 of broken CSS code....we still have no resolve.
Interested to hear other other thoughts on this and if you could share screenshots of your bullets on a SharePoint page shown well and consistently that would be great.
- Rie0205Brass ContributorWe haven't seen any changes on our intranet yet. Hoping to see the updates any day now...
- Bryce McMillanIron Contributor
I'm not sure what is going on but the below is the response received from Microsoft Support about our ticket which is considerably less than helpful or expected. The current spacing is not normal and is still an issue.
My name is ***** & I am a technical Lead for SharePoint Online.
This is in regards to the subjected ticket. We engaged our product group and found the behavior is by design. As a work around you can paste the content in Notepad or MS word and re-paste it in text webpart after arranging it with proper line spacing.
Do either of you have a service desk ticket open with MS and a response that might differ to the above?
- James MountfordSteel Contributor
Bryce McMillan Yes I do and hadn't been given that advice. We're now at the business impact case for a change request stage to make to the product group.
I've just created another test page and manually typed it most of the copy and I still get the same result! But then I noticed if you finish on a bullet the line spacing is inconsistent with the earlier list formatting.
Also, the advice you were given can only apply for new content. What about the thousands of existing pages that have already been published.
John_Sanders I'd love to screenshare the issue with you so you can see what is going on.
- James MountfordSteel Contributor
And another example of a list where the spacing makes no sense!
- Bryce McMillanIron Contributor
+1 from a University in Australia. This really is making content undesirable to read right now.
Mark-Kashman- any further word from the teams looking after this?- Bruno Aleixo
Microsoft
If anyone has raised a support ticket about this can you please send me the number on a private message ?
- Bryce McMillanIron ContributorDone, thanks Bruno.
- Mark-Kashman
Microsoft
Gayatri Ohri - word from engineering is they are rolling back our last update; should be fixed for most tenants now. Thanks again for eyeballs and calling to attention. - Mark
- Gayatri OhriBrass Contributor
Mark-Kashman - Thanks for your reply.
The issue has now come up in another area. The space under the Hero web part is now increased to 24px. I think they restored the missing space and added this extra space below the Hero.
Find attached the screenshot.
Please help with this issue. There is way too much space. Again it is not visible on edit mode and only appears after publishing.
HERE is the CSS causing the issue:
@media screen and (min-width: 641px) .CanvasComponent.LCS .CanvasSection--read.RestoreLostMargin .ControlZone:last-of-type { margin-bottom: 24px; }
- Gayatri OhriBrass Contributor
Mark-Kashman - Do we have an update on this new change that has been made?
- Martin-CoupalSteel Contributor
Mark-Kashman , I totally agree with Rafael Garcia . It is clear there is an issue with code testing and release at Microsoft. Also, when we open tickets to inform Microsoft about issues, we are being ask to do the testing to replicate the issue even if the issue is global. As an independant consultant I'm wasting hours almost every weeks with tickets and loosing billing hours as I want to be fair with my customers and not charge them for bugs released by Microsoft... Microsoft should not rely on their customers to do the testing for them. Hope Microsoft is taking this seriously and will take action.
- Rafael GarciaCopper Contributor
As usual, no apologies no explanations.
About 2 weeks ago the padding between columns changed (from 8px to 24px) and then it was rolled-back some days later. Now the padding between webparts changes...
How can these things happen and what are you going to do to stop happening? All these changes and rollbacks create the sensation of an unstable product.
What kind of quality assurance you have? No developers or testers noticed this very visual issue? Really? Maybe you need to review your procedures (if any).
Finally, why this change was released to everybody and not the targeted release tenants only?
- This was definitely a bug. Apparently, there was a Microsoft update that caused it but it's now been rolled back. I saw it in all of the tenants that I have access to but it now appears to be fixed everywhere.
- Bruno Aleixo
Microsoft
this should be solved. Please validate.- Martin-CoupalSteel ContributorYes, thanks!
- Gayatri OhriBrass ContributorYes, it is fixed
- uno-icBrass Contributor
Bruno Aleixo I have received update from MS Support as well and checked just now, Yes, The issue has been fixed, Many thanks for heads up.
- calebleeBrass Contributor
- Lukasz2169Copper ContributorAhhh I have the same issue, and it happened today, just in time for the launch of our new intranet site #luck. It doesn't look good. Hoping to see it getting fixed soon!
- Gayatri OhriBrass Contributor
Lukasz2169 Yeah same for us! Well, it's good it didn't happen after the release of your new site.
It seems to be fixed for us for now - fingers crossed.
- James MountfordSteel Contributor
Gayatri Ohri Finally, it's now an Advisory in the admin centre:
SP225919, SharePoint Online, Last updated: November 5, 2020 3:58 PMStart time: November 5, 2020 3:57 PMStatus: InvestigatingUser impact: Users experience lost padding or spacing issues between sections when pages in the SharePoint Online modern experience.Title: Users may see padding or spacing issues when viewing pages in the SharePoint Online modern experience User Impact: Users experience lost padding or spacing issues between sections when pages in the SharePoint Online modern experience. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.- spadminemmaCopper Contributor
James Mountford Thank you! Please keep us updated
- Gayatri OhriBrass ContributorSeems like it just got fixed for us! 🙂
- Gayatri OhriBrass ContributorYay! Thanks for the update. Hopefully should be updated soon 🙂
- Richard VineCopper ContributorWe have also been impacted by this and would like to know if we are going to be able to go back to the old or if this is a bug? Have MS said this is a formal change to everyone or a mistaken update?