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Sagar Patel's avatar
Sagar Patel
Copper Contributor
May 17, 2018

PDF preview issue in SharePoint

While user try to access PDF file message popup "Hmm...looks like this file doesn't have a preview we can show you". 

 

Office 365 Group -> Files->Browser Library -> Document

 

Is there a way to fix this issue in SharePoint?

 

Thanks

 

 

SharePoint Online
  • Mike_Howard's avatar
    Mike_Howard
    Copper Contributor
    Aug 16, 2022
    I had the same problem.
    I discovered on another forum that this is caused by the length of the filename. I shortened the filename and sure enough, the preview displays.
  • Deleted's avatar
    Deleted
    May 18, 2018

    It could be a protected PDF file then it can not generate a preview.

    • Sagar Patel's avatar
      Sagar Patel
      Copper Contributor
      May 18, 2018

      Hello Paul,

       

      I verified it is not protected pdf file. it open usually without any error. but in rare case it throw error for " PDF preview ".

       

      Thank you

      • JacoboOrtiz's avatar
        JacoboOrtiz
        Copper Contributor
        Jun 26, 2019

        Sagar Patel 

        I had the very same issue, the original document was a PowerPoint.

        After some attempts I got it to work by creating the PDF directly from PowerPoint through the option "Export".

        Hope that works.

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