Forum Discussion
Jennie Sheridan
Jul 31, 2021Brass Contributor
PDF content disappearing when viewing in SharePoint library
We're having a problem with a SharePoint online modern library in displaying PDF files content. The user will navigate to the document in the library, and the content shows at first, and then a momen...
ChrisFicek
Aug 13, 2021Iron Contributor
We are experiencing this issue as well in Edge and Chrome. Not a problem in IE11..so this is a little puzzling. Any chance that this could be related to font type used? On some of the problematic PDFs here, I opened them in Illustrator to see if I could figure out what is happening but had noticed the content that were missing were also missing the fonts. What's even more confusing is that if I don't resolve the missing fonts, but just resave the PDF file, it will then render correctly in SharePoint PDF viewer. Could it be something related to how the document is converted?
This issue was reported to Microsoft but they found no issues. That was not helpful.
This issue was reported to Microsoft but they found no issues. That was not helpful.
Aug 16, 2021
Also having this issue with some random PDF's lately. something with certain type of encoding or fonts or something must be causing this but the question is what. I can convert the PDF using flow actions and a service I have to a PDF/A and it works fine, but something with PDF files or the viewer has changed recently, as accounting has been reporting this more than once now over the past few weeks.
- Aug 16, 2021
StephenRice do you know anyone that might be able to look at this on the files viewer Team? I have an example document I can share as well if you want to reach out that has this problem. Seems something happened recently. I've noticed it in PowerApps, but I'm assuming it somehow uses the same file viewer as SharePoint / OneDrive as it happens the same there. Local Opening of document renders fine, and in Adobe.
- ChrisFicekAug 16, 2021Iron ContributorThe content is showing up in dev tools but somehow these set whiteout to the viewers (text color is set to white). If you highlight over the missing document content, it will show where the content is but it still remains invisible from the viewers
- Aug 16, 2021Yeah, was noticing this as well. You can highlight where the Text is supposed to be but can't see it. Wondering if a logo is on a layer over the text somehow where it's a bunch of white space. Hard to pinpoint but def. something up there. I'm building a conversion button in my apps as a work around to convert to PDF/A which works fine, but it's costing money per conversion. Luckily it's low cost for now, but hopefully this doesn't spread bigger, so def. raising the flag here and try to determine if we need to educate document generators or if we can update the standards / view of the Microsoft PDF online viewer.
- Aug 16, 2021Wondering if something with this layering tech in newer generated PDF Docs?
https://support.visiolink.com/hc/en-us/articles/200003811-How-to-fix-Disappearing-or-Strange-Looking-Elements-in-the-PDF
Wondering if the Online viewer is loading the layer, then it gets covered up once another layer loads over the text or something. Anyway, just tossing out clues to what I've found :P.