Forum Discussion
PDF content disappearing when viewing in SharePoint library
We're having a problem with a SharePoint online modern library in displaying PDF files content. The user will navigate to the document in the library, and the content shows at first, and then a momen...
I've also encountered this issue;
During testing, I noticed that not all PDFs encounter this issue, but I haven't found any real difference in the content of the document that might cause this behavior.
I also noticed that this issue occurs in Chrome, Edge, Opera, Opera GX, and Firefox - But as esilva_myPartner mentioned, it does not occur in IE11.
I am kind of figuring that has to do with Internet Explorer using the system PDF viewer instead of the Sharepoint viewer, but I don't know for sure if that is the case.
During testing, I noticed that not all PDFs encounter this issue, but I haven't found any real difference in the content of the document that might cause this behavior.
I also noticed that this issue occurs in Chrome, Edge, Opera, Opera GX, and Firefox - But as esilva_myPartner mentioned, it does not occur in IE11.
I am kind of figuring that has to do with Internet Explorer using the system PDF viewer instead of the Sharepoint viewer, but I don't know for sure if that is the case.
- We are experiencing this issue as well in Edge and Chrome. Not a problem in IE11..so this is a little puzzling. Any chance that this could be related to font type used? On some of the problematic PDFs here, I opened them in Illustrator to see if I could figure out what is happening but had noticed the content that were missing were also missing the fonts. What's even more confusing is that if I don't resolve the missing fonts, but just resave the PDF file, it will then render correctly in SharePoint PDF viewer. Could it be something related to how the document is converted?
This issue was reported to Microsoft but they found no issues. That was not helpful.- Also having this issue with some random PDF's lately. something with certain type of encoding or fonts or something must be causing this but the question is what. I can convert the PDF using flow actions and a service I have to a PDF/A and it works fine, but something with PDF files or the viewer has changed recently, as accounting has been reporting this more than once now over the past few weeks.
StephenRice do you know anyone that might be able to look at this on the files viewer Team? I have an example document I can share as well if you want to reach out that has this problem. Seems something happened recently. I've noticed it in PowerApps, but I'm assuming it somehow uses the same file viewer as SharePoint / OneDrive as it happens the same there. Local Opening of document renders fine, and in Adobe.
