Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
HaroldvandeKamp Which attributes are you referring to here? The Microsft tech we are working with apparently has no idea.
SBaha Our organization also ran into this same issue about the same time. July 2024. Microsoft support has not been able to figure it out either. If anyone knows what to ask microsoft to sync that would be very helpful.
MichaelS13 Tier 1 support kept asking us to do the same things over and over and did a few backend synchs, but that did not help at all. They sent the case to their escalation team, which was not helpful. They had to communicate with us through Tier 1 support (never had direct communication with them). As we were going through this, each day a few more profile pictures would come back and then we would lose a couple more. The interesting thing was that the pictures that did come back, did not disappear again. There was a day we got about 30 pictures back. Finally, last week, on a couple of days we had between 20 to 30 pictures come back and on the third day, all of them showed up. I am not sure if the escalation team did something in the background but judging from a message we received from Tier 1 support, they had no idea that had happened. So, after about 1 month and a half the pictures gradually came back.