Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
Saw MS might have a new tool to help
https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/profile-picture-not-showing
chillis This is what I have done in my organization to fix this issue. We have on-prem AD, syncing to O365.
As I understand it, the sync process is like this: On-prem > Azure AD > Exchange > SharePoint.
I have my techs upload the picture to on-prem AD using this method (and only this method): https://social.technet.microsoft.com/wiki/contents/articles/19028.active-directory-add-or-update-a-user-picture-using-powershell.aspx
They then wait 48 hours (probably excessive). Then they have the user log into our SharePoint Home page: https://tenantname.sharepoint.com/SitePages/Home.aspx
I can't do that for them, the user must do it themselves. Then it works.
If, for whatever reason it does not work, I have my techs rinse and repeat. From the top. And that is the only way I've got it to work consistently. The reasons for all this were explained to me by MS, and while it was a crappy explanation, and I'm not going to go into all that, but it was explained.
Hope this helps someone.
- We are using on-prem AD and still having the same issue. Is this the only way that works?
- I suggest opening a case with Microsoft. I tried everything I found online, and nothing made a difference. They were aware of the problem as others have reported it, but they had no quick single fix for it. Once the case was transferred to the escalation team, things started happening gradually until the issue was resolved by itself. They would not allow me to talk to the escalation team directly. Tier one support would relay messages back and forth. As I mentioned, when I asked them what the solution was, they had no idea.
