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HaroldvandeKamp's avatar
HaroldvandeKamp
MCT
Feb 28, 2018
Solved

Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page

I'm having an issue regarding Office 365 profile pictures not displaying on the Modern SharePoint People Web Part inside Office 365. We have this issue seen in two separate Office 365 tenants, both l...
SharePoint Online
  • HaroldvandeKamp's avatar
    HaroldvandeKamp
    Apr 24, 2018

    This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.

Moreno Fernandes's avatar
Moreno Fernandes
Brass Contributor
Sep 19, 2018

I am also seeing the exact same isseu that you have described above. It is occurring for only some users. Is there any fix identified for it ?

  • Moreno Fernandes's avatar
    Moreno Fernandes
    Brass Contributor
    Oct 09, 2018

    Update: I ended up opening a ticket with Microsoft. Ticket is still open

    Few things to note

    1) If the image is synched to exchange online (EXO), and if it still does not showup in people web part, then microsoft would "Run a sync on the tenant" as per their support engineer which fixed it for one user

    2) For a different user I found that the picture was not synced to EXO. In this case, MS support asked me to ask the user to upload the photo again via outlook web access. User uploaded the photo but it still dosen't show up in the People web part and its more than 96 hours. Surprising thing is that the picture was showing up in delve. I asked MS support if its not present in EXO, from where does it display in Delve ?. They are yet to answer the question

     

  • JHerschel's avatar
    JHerschel
    Iron Contributor
    Sep 19, 2018

    I currently have support ticket in for this issue and last I heard is that the ticket will go to back-end MS support group to run tenant wide-script to sync images as explained in this thread, I was hoping for a Powershell script to run...

    • Tim Curwick's avatar
      Tim Curwick
      Copper Contributor
      Sep 24, 2018

      Is the "fix" implemented by Microsoft support a permanent fix or a one-time sync that would need to be repeated frequently to keep the pictures in sync? Or is it one time for the current users, but will need to be repeated for new users?

      • JHerschel's avatar
        JHerschel
        Iron Contributor
        Oct 02, 2018

        I do not know, my ticket is still being worked on, will let you know when complete

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