Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
Should this have been a global resolution? I still have this problem.
Dear all,
We are faced to the same kind of situation, as explained by someone into that thread, the picture profile are dispatched in 2 part:
- Delve ~ Exchange (modern way)
- SharePoint (old way)
So there is an automatic scheduled process to refresh the Old way based on the change done in the modern
It means when the user upload a new picture using outlook, this process to push the new version of the picture into the specific image lib placed into the person web app (https://[tenant]-my.sharepoint.com/User Photos/ ).
When you discover that kind of difference, the only way to fix it is to call MS Support and create a case for, they will execute a documented command (script) which will refresh the picture (for one specific user or the complete tenant)
In our case, we have more than 100'000 users, and that full refresh needs weeks to complete.
Fab
This doesn't seem like a viable solution to create a MS Support issue for this problem.
