Forum Discussion
Office 365 Profile picture not displayed inside SharePoint People Web Part on Modern Site Page
This issue is fixed now for the customer. Using Microsoft Support, they were able to make required changes serverside which caused the issue for some Office 365 users. For some users specific users attributes were not set, for others they were according to Microsoft, although were not able to change these from our side. Microsoft changed things serverside to handle this. After a serverside sync update, the Office 365 profile pictures also started to display for each user inside the SharePoint People web part on Modern Site Pages.
Thank you for the reaction and testing the situation jcgonzalezmartin.
I've just checked out the two Office 365 tenant where we are having this issue, but after one full night, the pictures still do not show up in the SharePoint people web part.
How about other Office 365 / SharePoint users?
Using the page at https://portal.office.com/userphoto (see the picture below) I've tried to change the profile picture:
- On the Cloud only Office 365 tenant: The profile picture is changed immediately on all Office 365 services including the SharePoint People Picture Web Part
- On the AD Connect synchronized + federated Office 365 tenant: The profile picture is changed immediately on all Office 365 services except the SharePoint People Picture Web Part. The picture is still not visible in this tenant inside the SharePoint People Picture Web Part on modern SharePoint Site Pages
Hi Harold,
This problem also occurs on my demo tenant. After a long research, it’s looks like the people web part use the photo from the User Photos Library on My Site Host site collection.
According to Microsoft: “If the user has an Exchange Online mailbox, and the mailbox contains a profile picture for the user, SharePoint Online will request the picture from Exchange Online. SharePoint Online creates a small, medium, and large thumbnail photo from the picture that was returned from Exchange Online. The photos are saved in a folder in the User Photos Library for the My Site Host site collection. The name of the folder will vary, depending on what the My Site Host root web locale is set to at the time of photo upload or synchronization.” Source: https://support.microsoft.com/en-us/help/3185286/information-about-profile-picture-synchronization-in-office-365
My guess is that the sync between Exchange Online and Sharepoint Online is broken. After uploading the user photo directly in SharePoint admin center --> User Profiles --> Manage User Profiles, it worked.
- I am experiencing the same behavior that you are. No pictures in the SharePoint people web part.
