Forum Discussion
Office 365 account error Microsoft fix new tenant denies access to all data
NicolasKheirallah Thank you , however this has been escalated to an executive level with Microsoft Australia , who shuffled me around.
I included all the information I have, including the tenant ID's. However as they had removed me from the tenant ID they informed me that as there is no organisation associated with it they can no longer assign it me??!!
Ultimately no help.
I am hoping that someone will have encountered this problem before and resolved it so I could use this as a roadmap to getting the situation resolved.
AlexNisbet did you find a solution as I am having the exact same problem and now I have to use the old outlook which is a fix, but I have grown to love the new outlook.
- What error are you getting ?
Are you having this issue on the webclient or just on the desktop?NicolasKheirallah this is only happening on the new outlook app and the new teams app. I can log in to old outlook and old teams.
the error message is:
AADSTS50020: account user Lisa@ (the domain previously linked) from identity provider https://sts.windows.net/……. Does not exist in tenant xxxx.com (old tenant) and cannot access the application Microsoft outlook in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
- Have you tried with the Web version ? https://outlook.com, do you get the same issue ?
I would suggest creating a ticket with Microsoft support
