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sfranc01's avatar
sfranc01
Copper Contributor
Nov 10, 2022

Not seeing files in Sharepoint

I have a user that cannot see files that are in Sharepoint. He had previously seen them. I have checked permissions, had him reboot, new browser, check one drive sync and clear cache. He is still not seeing the files. Any other thoughts?

  • sfranc01's avatar
    sfranc01
    Copper Contributor

    sfranc01 I discovered the problem. A Sharepoint admin added a sharepoint permissions group back in. The permissions were correct for how we had it set up. We did not anticipate that someone would add a group and apply it. So it was a permissions error. 

  • Can other people see files in the same library? I am wondering if the issue is the default view filters out files for the user?

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