My PowerPoint document properties keep reverting when I save the file

Dharam1 You've encountered a peculiar issue where the document properties or metadata columns in a SharePoint Online library are reverting to their previous values after saving the file from the desktop application, in this case, PowerPoint.

Despite updating the metadata through Power Automate flows or manually in SharePoint, the values revert to their old or default state as soon as you open the file, make content changes, and save it back to the SharePoint library. To address this unexpected behavior, I will initiate a comprehensive troubleshooting process.

First, I'll clear the Office application cache within PowerPoint by navigating to File > Options > Save, clicking "Delete cached files," and enabling the option to "Delete files from the Office document cache when they are closed." This step aims to eliminate any cached data that could potentially cause conflicts. Next, I'll verify that the SharePoint library hosting these files does not have any content approval requirements or workflows enabled, as such settings could interfere with the metadata updates. If any such configurations are found, I'll work on disabling or modifying them accordingly. Simultaneously, I'll temporarily disable or pause any other Power Automate flows or processes that might be modifying the document properties or metadata.

This isolation step will help identify potential conflicts or interactions causing the issue. Throughout this process, I'll closely monitor the Microsoft 365 message center and known issues pages for any acknowledged problems or updates related to document properties or metadata in SharePoint Online. If any relevant information surfaces, I'll promptly incorporate it into my troubleshooting approach. Should the issue persist after exhausting these initial steps, I'll escalate the case to Microsoft Support. I'll provide them with a comprehensive report detailing the issue, steps to reproduce it, any error messages encountered, and the specific SharePoint Online and Office versions being used.

Their expertise and access to additional resources may be crucial in identifying and resolving this intricate problem. Rest assured, I'll maintain open communication with you and your team, providing regular updates on the progress and any additional troubleshooting steps or recommendations. If you have any other specific details, observations, or changes in the environment that could aid in narrowing down the root cause, please share them promptly.

My goal is to ensure a timely and effective resolution, restoring the expected behavior of document metadata persistence within your SharePoint Online environment.