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Rick Segal's avatar
Rick Segal
Brass Contributor
Feb 16, 2019

Moving files from a site up to sharepoint root site.

Greetings from snowy Vancouver Island! (Office 365 Admin) We have a top level site acme.sharepoint.com Under it two sites: acme.sharepoint.com/sites/admin and  .../sites/research All three have do...
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Rick Segal's avatar
Rick Segal
Brass Contributor
Feb 16, 2019

Hi Fred Y Kelly_Edinger Norman Young,

 

It's still snowing on Vancouver island so https://www.dropbox.com/s/cri4pff72fxey6n/moving%20files.mov?dl=0, what's happening and then see if that happens to you.

 

Thanks again for your engagement.  If you're every on the island, first round is on me.

 

Rick

Kelly_Edinger's avatar
Kelly_Edinger
MCT
Feb 16, 2019

great idea to send a video! on the first part, when you're in Management, you click Browse Sites over on the right, but there's 2 'show more' over there and I didn't see you actually click Show More while you were in that library. I did see you click Show More after you went to the top level library...sorry if I missed it.

  • Rick Segal's avatar
    Rick Segal
    Brass Contributor
    Feb 16, 2019

    Hi Kelly_Edinger ,

    Snow, it always inspires me.  Yes, I did click more and no, it didn't show up.  So, the big question <drumroll>, does it work like that for you or do you see your root site?  Enquiring minds want to know primarily as this could be a signal that we've got a larger/deeper underlying problem with ctrl-alt-del at my fingertips to 'restart it'.  Old Windows NT joke, sorry.

     

    Rick

    • Kelly_Edinger's avatar
      Kelly_Edinger
      MCT
      Feb 17, 2019

      Yes, it works for me. I agree with Norman that a help desk ticket with MSFT may be your best next step.

      • Rick Segal's avatar
        Rick Segal
        Brass Contributor
        Feb 17, 2019

        Hi Kelly_Edinger , 

        Thanks for the confirmation.  I sincerely appreciate the help!

         

        Rick

    • Norman Young's avatar
      Norman Young
      MVP
      Feb 17, 2019

      Hello again Rick Segal,

       

      I reproduced the steps and it worked fine. Here are the images:

       

      This is the root site collection and I am following the site. Also, I am site collection administrator.

       

      This is from my sub-site. Select document, copy to and the root site collection is available.

       

      Copy done.

       

      I don't think you should be experiencing these issues unless it is a permissions thing in the root site collection.

       

      MS Tech Support might be your next step.

       

      Norm

      • Rick Segal's avatar
        Rick Segal
        Brass Contributor
        Feb 17, 2019

        Hi Norman Young ,

        I very much appreciate your taking the time to reply with the screens.

        I noticed that on your top header/nav bar, this is, I think the modern template/site?  Mine is classic?

        I only ask as I'm wondering if I have a classic top, new subs, and there's a quirk in here someplace.  Flipping this to MSFT is probably the next step, indeed, just want to eliminate all the possible issues.  

        Again, thanks very much.

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