Modern view not working

Hello Todd Lane 

sounds your start page isn't modern. 

Create a new, modern, page, add the document library web parts a set the new page as homepage. Hope that help you.

Here are more informations about modern vs. classic with a lot of detail information and deep dive links: https://support.microsoft.com/en-us/office/sharepoint-classic-and-modern-experiences-5725c103-505d-4a6e-9350-300d3ec7d73f?WT.mc_id=DX-MVP-5004845

Best, Dave