Forum Discussion
Mobile notifications do not show up
We have the same issue. It works with some users, but not with all.
Is there a difference between F1 und E3 Licence?
We also have managed devices without MAM and private devices where MFA und App-Pin (MAM) is enabled. Will this Feature work in both conditions?
I opened a ticket on this. Took a while but this was the response I got.
As discussed on call, the issue that we are facing is a known issue and our backend team is actively working on it. However, we do not have an ETA provided and would be fixed in the near future.
- Nate Clinton
Microsoft
Hi all... sorry you're running into issues! A few questions to start. 1) news notifications are sent out based on the folks you work with/around you, or based on someone in your org hierarchy sending it (e.g. your manager). Which is the case for these instances where you expected to receive a notification but didn't?
2) Silly question... but can you go into the app and ensure that news notifications are turned on (Me tab -> Settings)?
3) iOS, Android or both?
Thanks!
Nate- This means that the notifications will not be sent if I'm following the site where the news are published?
- Nate ClintonHi Gerold... that's currently something we are working on. Thanks!
In these instances I am writing the news articles and I never get a notification. On any device, Android or iOS. Yes, notifications are enabled. Microsoft ticket number is 7355039 if you want to see the details.
- Nate Clinton
Are you getting notifications when others post? You won't receive a notification for news posts that you publish. Others should though.
Do you have the full URL to the ticket you opened?
Thanks!
Nate
