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IT Support/Administrator Role in Team Sites
Hey, How are you deploying IT technical support for Team Sites and Groups and what is the role of the traditional tech support team with team Sites and groups where IT teams do not necessarily have...
We are a mid size business 375 users so it’s probabaly going to vary, but that’s how we handle it for the most part. Couple admins if they get something escalated we will pop into a site collection or group of we have too but usually just doing remote session is enough.
They submit helpdesk requests for group creation. Which we verify that another group doesn’t exist that is similar and or it makes sense to create a group on their situation. We don’t want groups for one and two people.
I am our sole SharePoint/O365 admin, 1500 users. I add a Security Group that I and my boss are members of to every SharePoint Site created in our environment. Helpdesk reassigns SharePoint requests to me, but helps with Onedrive for Business. I create the sites, help migrate data, get our business analyst involved to look at any processes that can be improved based on SharePoint, and set up any forms or calendars they need. I assist the user base with syncing all of this through the OneDrive client also. Our sites are very structured, End users can not create groups of any form except Yammer groups and those do not get provisioned with the new sharepoint sites and planner because of the inability for end users to create O365 groups.
Thank you this is very helpful