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IT Support/Administrator Role in Team Sites
Hey, How are you deploying IT technical support for Team Sites and Groups and what is the role of the traditional tech support team with team Sites and groups where IT teams do not necessarily have...
We are a mid size business 375 users so it’s probabaly going to vary, but that’s how we handle it for the most part. Couple admins if they get something escalated we will pop into a site collection or group of we have too but usually just doing remote session is enough.
They submit helpdesk requests for group creation. Which we verify that another group doesn’t exist that is similar and or it makes sense to create a group on their situation. We don’t want groups for one and two people.
Right now our admins usually add ourselves to the resource when needed and support does remote sessions. I stay in some teams as they start to get adopted to help out but after it takes off I leave it.
I do not let users create groups. That’s a nightmare waiting to happen ;).
Have seen tickets come down on the new teams / Sharepoint sites actually because the new UI works better and is a little more user friendly overall.
I do not let users create groups. That’s a nightmare waiting to happen ;).
Have seen tickets come down on the new teams / Sharepoint sites actually because the new UI works better and is a little more user friendly overall.
Thank you Christopher that’s really helpful.
So you have some admins who help with site creation and help people upload files to libraries etc, then you also have support techs (non sp admins) who remote into customer/client machines and assist site members/owners?
So you have some admins who help with site creation and help people upload files to libraries etc, then you also have support techs (non sp admins) who remote into customer/client machines and assist site members/owners?
- We are a mid size business 375 users so it’s probabaly going to vary, but that’s how we handle it for the most part. Couple admins if they get something escalated we will pop into a site collection or group of we have too but usually just doing remote session is enough.
They submit helpdesk requests for group creation. Which we verify that another group doesn’t exist that is similar and or it makes sense to create a group on their situation. We don’t want groups for one and two people.