Forum Discussion
Issues with SharePoint Product Catalog (Classic)
You’ve confirmed Catalog-Item Reuse content renders until search web parts are added. Microsoft documents that reuse snippets depend on one Catalog-Item Reuse data-provider web part; if its catalog query stops returning an item, dependent fields can be blank.
On a page copy: 1) ensure that provider remains in the Body zone; 2) test its query for an affected URL and confirm its catalog result source; 3) add search web parts individually, checking their result sources; 4) verify the catalog list is searchable, and reindex it only after a schema or property-mapping change; 5) review Custom script, because Microsoft lists these search parts and Catalog-Item Reuse as affected when scripting is blocked. I can’t confirm a documented known issue. Microsoft now states cross-site publishing is unavailable in SharePoint Online, so if this remains, check Service health and open a SharePoint support request with the URL, UTC time, and any correlation ID.
- ChrisFicekJul 20, 2026Iron Contributor
Thank you for the reply, Jamony. I did some checking based on the information you provided and have verified/confirmed a few things. I've tried allowing custom scripting on the site for which doesn't make any difference. Same with reindexing the site. Since I haven't seen any reports of this issue in the service health, I've raised a ticket with Microsoft. The latest response was we cannot assist you due to customization and scripting... I am thinking, if it had been working for a while and we didn't make any changes recently, then what changed on the Microsoft's side?