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So recently the sync button disappeared for some of our document libraries when in modern layout.

In classic they are still there and the sync works. It seems to be only for publishing sites. Anyone ideas?

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So recently the sync button disappeared for some of our document libraries when in modern layout.

In classic they are still there and the sync works. It seems to be only for publishing sites. Anyone ideas?

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Jonathon Abel well, this is interesting. I had the same issue and also found that the \"Offline Client Availability\" was turned on. I tried turning it off, returning to the library then back to the settings to turn it back on again. It seemed to work for me. I hope this helps someone else.

aniebel1635 Thank you!

Given that people have been returning to this thread once in a while for a long time, makes me think this is an intermittent issue and it some how gets fixed itself! Annoying - yes!

At least that's what has happened to me couple of times. The first time I tried doing a lot of things to fix it, so ended up not being sure which one fix worked. The second time around did noting, and it came back after a while.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-02-10T13:15:07.944-08:00","lastPublishTime":"2021-02-10T13:15:07.944-08:00","metrics":{"__typename":"MessageMetrics","views":5735},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Content_Management/category:products-services/category:communities/community:gxcuf89792board:SharePoint_General/message:49141/message:2120989","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCwyMjc1NzgyLDIyNzU3ODI","node":{"__ref":"ForumReplyMessage:message:2275782"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2275782":{"__typename":"ModerationData","id":"moderation_data:2275782","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2275782":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2387"},"id":"message:2275782","revisionNum":1,"uid":2275782,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"parent":{"__ref":"ForumReplyMessage:message:2120989"},"conversation":{"__ref":"Conversation:conversation:49141"},"subject":"Re: Issue with Sync button missing in Modern Document Library.","moderationData":{"__ref":"ModerationData:moderation_data:2275782"},"body":"I've got a similar issue with one of my clients. When they are logged in with Account A they get a Sync button. with another account they don't get the Sync button.

For the account that doesn't get the Sync button, that account does get the sync button when they go into a subfolder of the same library.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2021-04-16T04:02:24.073-07:00","lastPublishTime":"2021-04-16T04:02:24.073-07:00","metrics":{"__typename":"MessageMetrics","views":5366},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Content_Management/category:products-services/category:communities/community:gxcuf89792board:SharePoint_General/message:49141/message:2275782","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:557592":{"__typename":"User","id":"user:557592","uid":557592,"login":"TiagoCoelho","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-14T02:55:38.923-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:557592"},"ModerationData:moderation_data:1173755":{"__typename":"ModerationData","id":"moderation_data:1173755","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:917602":{"__typename":"User","id":"user:917602","uid":917602,"login":"LouBrucker","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-04T11:21:41.645-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:917602"},"ForumReplyMessage:message:1173755":{"__typename":"ForumReplyMessage","uid":1173755,"id":"message:1173755","revisionNum":1,"author":{"__ref":"User:user:557592"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"parent":{"__ref":"ForumTopicMessage:message:49141"},"conversation":{"__ref":"Conversation:conversation:49141"},"subject":"Re: Issue with Sync button missing in Modern Document Library.","moderationData":{"__ref":"ModerationData:moderation_data:1173755"},"body":"Hi, check the following options:

STEP #1
Go to the site affected collect > “Site Settings” > “Search and offline availability”
Change the option “Offline Client Availability” to YES

STEP #2
Go to the Library Settings > Advanced Settings
Change the option “Offline Client Availability” to YES

After this changes you should be able to see the “Sync” button 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"209","kudosSumWeight":0,"postTime":"2020-02-14T03:00:25.621-08:00","lastPublishTime":"2020-02-14T03:00:25.621-08:00","metrics":{"__typename":"MessageMetrics","views":12084},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Content_Management/category:products-services/category:communities/community:gxcuf89792board:SharePoint_General/message:49141/message:1173755","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwyMDMwNDc5LDIwMzA0Nzk","node":{"__ref":"ForumReplyMessage:message:2030479"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2030479":{"__typename":"ModerationData","id":"moderation_data:2030479","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2030479":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:917602"},"id":"message:2030479","revisionNum":1,"uid":2030479,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"parent":{"__ref":"ForumReplyMessage:message:1173755"},"conversation":{"__ref":"Conversation:conversation:49141"},"subject":"Re: Issue with Sync button missing in Modern Document Library.","moderationData":{"__ref":"ModerationData:moderation_data:2030479"},"body":"

TiagoCoelho

I think I found a way around this annoying situation if it pops up again for anyone.

1 - Close any open browser windows attempting to \"Sync\" a newly shared folder

2 - Visit office.com, be logged in as your work account, click the rubiks cube and choose Office 365 (we're basically just getting to the following screen, there are many ways)

3 - Look for the \"More in OneDrive\" button near the lower middle part of the page

4 - (if prompted for permissions, just click thru) Once here, click on the \"Return to Classic OneDrive\" button in the lower left

5 - Now go back to your shared notification email and click the \"open\" button in the email. It should open with the Classic View which returns the Sync button.

Jonathon Abel

I found the resolution to your issue.

If the “Sync” option is not available for a library on SharePoint, it could be a couple different things.

Note: Media and Form/InfoPath Libraries will not sync but you can still open them in Windows Explorer and pin to Quick Access so they will function as a mapped drive would.

Sync button is available in one library but no another on the same site

Go to the library for which the sync button is disabled

$\"\"$

Go to library settings

$\"\"$

Click “Advanced Settings”

$\"\"$

Make sure “Offline Client Availability” is set to “Yes”

Go to Site Settings and select “Search and offline availability” from the “Search” section

$\"\"$

Make sure “Offline Client Availability” is set to “Yes”

$\"\"$

Spread the word

https://sharepointlibrarian.com/2019/01/15/sync-button-greyed-out-on-sharepoint-library/

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Hello Microsoft,

this issue still persists. There is no sync button visible at the document lib webpart?
Is there a possibility to get this sync button back?

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Exactly the same story happened with me. Not for entire tenant, only with my account. That's a long story what I checked and how tried to fix. Solution was simple - when I created new site Sync button appears first for its doc library and in a short while for all other sites.

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We are also having the same issue. The Sync button has disappeared for some but not for others. Actually, the majority of users seem ok.... just a few of us. However we can't see the pattern.. Those affected do not have obvious similarities. e.g. different desktop builds, some on Win7, some on Win10... Just in time for April 1 classic opt out. About to raise a premiere support ticket.

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The Sync buttons which had gone off from my sites is back now! So i'm guessing the issue is fixed now!

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The is a Service Health advisory on this topic, SP95952 - \"Sync\" button not visible on Modern UI for some sites'

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Hi,

Apart from the solutions suggested on the MST Support thread, has anyone tried selecting Document Library webpart and use the Ribbon for Sync option? OR at the bottom, underneath “Miscellaneous” selecting “Display Search box”?

Thanks for pointing this out and yes i don't see the Sync button also once in the Doc Library

Interesting, on Team Site its there and on Project Site its not.

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Most document libraries are set to default view and issue persists. Even on new published sites it has the issue. Team sites are fine.

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We also have this problem with some subsites within a sitecollection. The publishing feature is enabled.

When we switch back to the classic view, the sync button is there. But in modern view it's missing.

Is there already a solution for this problem?

It's likely related to the UI issues mentioned here by ssquires:

Thanks @James Brennan - a regression has resulted in several UI issues w/ this build. We have postponed and rolled-back until we can get fixes in place. I'll keep this list apprised of that progress. Apologies for the inconvenience - and thanks for your patience!

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What worse for my customer is the Sync button not working well when change back to classic view.

When click the Sync button, it always go to how to install OD4B client page in Windows 7 with IE, but working well for Chrome.

Also working well for Windows 10 with both IE and Edge~~~~

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with some 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Marques de Oliveira","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-03-07T04:49:40.351-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS00MjUyOC0xMTU1NWlCNzVENTNCRDE2MTFFRkQ0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:42528"},"ForumReplyMessage:message:50564":{"__typename":"ForumReplyMessage","uid":50564,"id":"message:50564","revisionNum":1,"author":{"__ref":"User:user:32813"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"parent":{"__ref":"ForumReplyMessage:message:50435"},"conversation":{"__ref":"Conversation:conversation:49141"},"subject":"Re: Issue with Sync button missing in Modern Document Library.","moderationData":{"__ref":"ModerationData:moderation_data:50564"},"body":"Nightmare, happening for my clients too! Please resolve ASAP.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":1,"postTime":"2017-03-06T09:23:56.853-08:00","lastPublishTime":"2017-03-06T09:23:56.853-08:00","metrics":{"__typename":"MessageMetrics","views":38482},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Content_Management/category:products-services/category:communities/community:gxcuf89792board:SharePoint_General/message:49141/message:50564","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCw1MDgwMiw1MDgwMg","node":{"__ref":"ForumReplyMessage:message:50802"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:50802":{"__typename":"ModerationData","id":"moderation_data:50802","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:50802":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:42528"},"id":"message:50802","revisionNum":1,"uid":50802,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"parent":{"__ref":"ForumReplyMessage:message:50564"},"conversation":{"__ref":"Conversation:conversation:49141"},"subject":"Re: Issue with Sync button missing in Modern Document Library.","moderationData":{"__ref":"ModerationData:moderation_data:50802"},"body":"

Same here.
A lot of claims from my clients.

Please, anyone have any update about this?

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