Issue with Moving Data Between SharePoint Sites Using Synced Document Libraries

Hi everyone,

I work at an MSP IT company, and over the past 14 days, I’ve encountered the same issue with two different users from separate customers.

Both users have synchronized document libraries on their local machines.

Here’s what happens:
When they cut a large set of files from one SharePoint site to another, the data doesn’t seem to move correctly. On the user’s computer, everything looks fine, but when I check online, the files are still in the original location.

If I then cut the data from the new location to a temporary folder (e.g., C:\#temp), the files disappear from the old location both locally and online. After that, if I move the data back into the new location, it synchronizes perfectly.

Has anyone experienced this behavior before or can explain if the users are doing something wrong? Any insights would be greatly appreciated! :)

Best regards,
Michael Boye