Forum Discussion
Is Your Company using SharePoint for IT Service Desk Management?
Hello Everyone! :-)
I am curious if anyone is using or has used SharePoint for your company's IT Service Desk needs such as service requests, ticket management, asset management, service catal...
I think many of us, myself include have built such solutions in the past but in my opinion you'd be better off with a dedicated, cloud based alternative - of which there are many. Especially if ITIL compliancy is a future requirement.