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simuuh's avatar
simuuh
Copper Contributor
Oct 10, 2019
Solved

Internal linking not possible: We only support linking to files in your own organization.

Since few days we got this error message if we try to add a link to a file or document on a sharepoint site: "We only support linking to files in your own organization."

 

 

which option throw this error?

  • Hello Everyone,

     

    First, apologies for any inconveniences during this investigation. 

     

    I believe we have identified the issue and applied a fix early today. 

    If you are still seeing any issues with this functionality please let me know.

     

    Regards,

     

    Sam

     

26 Replies

  • grendel84's avatar
    grendel84
    Copper Contributor

    simuuh 

    My organization is also experiencing this issue. We are able to use the embed web part so we know for sure that the domain has been allowed for this site.

     

    If anyone has any additional information it would be much appreciated.

     

    Thanks

  • Karl_QLogic's avatar
    Karl_QLogic
    Copper Contributor
    I could add a MS Form to my SharePoint site last week, today I get this error when trying to add another form. Very annoying.
  • simonjking's avatar
    simonjking
    Copper Contributor

    simuuh Melinda Grant Jimmy Hang Sarnst 

     

    Product Owner has provided the following feedback 

    "This issue has been identified as a bug, and the product team is working on the fix now. I will monitor the progress and keep you all updated."

     

    I have tested this issue against the following web parts and all are impacted. 

    - Image

    - File Viewer

    - Image Gallery

    • NiclasDahl's avatar
      NiclasDahl
      Copper Contributor

      Experiencing the same issue, any updates today?

      Is there any public board where it is possible to follow this issue? There's no notice of it in our admin center regarding service health.

      • simonjking's avatar
        simonjking
        Copper Contributor

        NiclasDahl Jimmy Hang 

         

        I already have a ticket raised - they have identified this as a bug but have yet to provide a ETA for fix. They confirmed the fix will apply to the File Viewer, Image & Image Gallery web parts.

         

        "Yes the bug info has included the image issue. Thanks for updating the information in the community.

        The bug fix may take a little long time, and currently I haven’t got ETA for the fix."

         

        I am going to put pressure on providing an ETA - as this is something that was working, a change has been made and now it is not working as intended. 

         

         

  • Sarnst's avatar
    Sarnst
    Copper Contributor

    yeah same for me. Fix already needed 3 months ago. 🙂

  • simonjking's avatar
    simonjking
    Copper Contributor

    simuuh Melinda Grant 

     

    Feedback is there has been multiple changes to this web part over the last two weeks.

     

    The engineer is in touch with the product owner of this web part and we are waiting a response from this team. 

     

    Watch this space!!! 

  • simonjking's avatar
    simonjking
    Copper Contributor

    simuuhMelinda Grant 

     

    Morning Team - I left this 24 hours (actually longer due to the weekend). 

     

    We have premier support with Microsoft and have raised a ticket - Ticket #17095544. 

    I will let you know the outcome. 

  • simonjking's avatar
    simonjking
    Copper Contributor

    simuuh I have also had the same issue reported by our users. 

     

    User was trying to link to a file in another site. 

     

    I replicated the issue by added a sample page, with the page viewer on it, and tried to link to a document in the same site and also got the error. 

    • simuuh's avatar
      simuuh
      Copper Contributor

      simonjkingHave you already opened a ticket at Microsoft? its not possible to create link to any file - not even in same site collection.

    • Melinda Grant's avatar
      Melinda Grant
      Copper Contributor

      This has occurred for us too. We'd be keen to get an answer quickly.

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