Forum Discussion

Brass Contributor

Feb 15, 2018

Incorrect information in the Modern SharePoint contact card

Have discovered an issue with the modern contact card on SharePoint. For many of our users, the job title shown in the contact card is displaying an historic value (see jpg below). When we check th...

SharePoint Online

Copper Contributor

Mar 20, 2019

Same problem. Did you figure this out?

Dave Pyett
Brass Contributor
Mar 20, 2019
maxpetter I did

The issue was that I had a separate contact record within my Outlook for this same user which hadn't been updated for some time. The info from the contact was being displayed, rather than the info from the SharePoint user profile.

Once I deleted the contact record in Outlook, all started displaying correctly
- maxpetter
  Copper Contributor
  Mar 20, 2019
  Dave Pyett
  
  Thanks for your quick response!
  
  So weird. I don't have any of the contacts stored seperately in my Outlook. I'm wondering if maybe they have to login to Sharepoint first before the job title updates. Hmm..
  - Geek_Byte
    Copper Contributor
    Dec 07, 2021
    I have the exact same issue. The details are correct within the properties of the user account and appear correct when I add the user to the web part, but after selecting the person and re-Publishing the sharepoint page, the Job Title reverts back to a different title. Strangely it is a reverting to a former Job title from long ago.
    
    maxpetter. Did you ever find a solution to this?