Forum Discussion

priya216's avatar
priya216
Copper Contributor
Sep 20, 2022

Hub Site Permissions

Hello   I have set up a communication site as the root site of SharePoint. I have then registered it as a hub site and associated other sites to the hub site. This has all worked well in the admin...
Permissions
SharePoint Online
Susan_Hanley's avatar
Susan_Hanley
MVP
Make site you are the Site Collection Administrator for the site. That will give you all the settings needed to manage the hub site. But remember, your root site does not have to be a hub if you are OK with global navigation in the app bar and not on top (and megamenu only on the main home page).
priya216's avatar
priya216
Copper Contributor
Sep 21, 2022
SusanHanley
I am Site Collection Administrator, I can elevate myself as global admin too. I still do not see the option "hub site settings" neither do I see the hub tab in site permissions.
I have tried to unregister the site as a hub and register it again but I get an error message saying the 'site can't be update' - what does this mean ?

I want my root site to be a hub as that is how I want the root site to be.

Any other ideas ?
  • SusanHanley's avatar
    SusanHanley
    MVP
    Sep 21, 2022

    priya216 I would try adding someone else as Site Collection Admin for that site and see if they see the hub site settings. But, since you are getting an error message in the admin center, I wonder if there is a different problem with the site. Unfortunately, I can't help with that. You may need to make a support call. But try adding someone else and see if they can see the hub settings - and update them. That would at least allow you to get the outcome you want while you try to figure out what is going on.

  • ganeshsanap's avatar
    ganeshsanap
    MVP
    Sep 21, 2022

    priya216 As you are unable to see the settings even with global administrator user account, I will suggest you to raise a support ticket Microsoft.

     

    Follow Microsoft official documentation for same: Get support for M365 - Online support 

    Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.

    • priya216's avatar
      priya216
      Copper Contributor
      Sep 21, 2022
      Thank you SusanHanley and ganeshsanap, I have already contacted support last Friday but I haven't heard anything back yet.
      SusanHanley I will ask my colleague who has same permissions as me to check what he can see.
      • priya216's avatar
        priya216
        Copper Contributor
        Sep 22, 2022

        ganeshsanap SusanHanley 

         

        I am not having much luck with my partner provider for support, if anything the emails are bouncing back. Is there another route or a group email I can contact ?

         

        Thanks

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