Forum Discussion
Feedback wanted on context sensitive help for SharePoint
Since I started with SharePoint back in 2002, the built in help for end users has never been sufficient nor that helpful for typical end users (sorry Microsoft. I still Love SharePoint :-) )
I'm looking to get some feedback (not trying to sell anything) from fellow SharePoint guys and gals on our plug 'n play method to provide built-in context sensitive support. The video link below shows it in action.
Do you think this method works? If not, is there a better way you know about/have tried?
Constructive feedback welcomed and Thanks in advance!
https://www.useloom.com/share/ac300d4a9fbf4eef810bd08b0a20b2ed
More OOB:
https://www.walkme.com/ I've heard some great feedback from people using "WalkMe" for proactive end user training and adoption experiences.
http://icansharepoint.com/ Matt Wade works with H3 solutions and runs this website, he has tons of useful walk through info graphs for free and runs a blog/twitter feed that is great for training/adoption info. He also does training workshops etc.
A searchable list with easy screenshot instructions on how to search/filter it might be a simple solution to provide contextual information. A lot of times if something can be simple, i'll just make it simple: making my own JPG tiles with simple editor into links attached to simple pages or text files, or even other images can be a simple way to manage this without killing yourself on coding.
I agree with you Hunter Willis. I have also heard some great feedback about WalkMe as well. It's a very nice tool to be able to create your own "callouts" / "Walk-Thrus" to engage people and guide them with interactive experiences.
Our VisualSP Online application is similar to what WalkMe provides. It also lets you create callouts and walk-thrus. The difference is that our tool also comes with tons of pre-configured SharePoint and Office 365 content. Also, since our company basically grew up in the SharePoint space, we have much tighter integration with SharePoint and Office 365 - for example, the understanding of specific application scopes.
To your other point, Deleted does have pretty awesome content on his blog. Keep up the good work Matt!
Thank you Hunter for your feedback.
