Forum Discussion
External users having issues with organizational and microsoft accounts
I understand Live IDs with Org accounts are no longer supported when the org account is associated with an AAD account.
However the issue with a few users is that they are unable to create a Live ID account AND they are getting an error that their Organizational account doesn't exist.
Leaving them with no way to accept a sharepoint invite or log in with their business account.
I'm still not sure of all the details around this but it appears that this change is having consequences and forces people to register with a non work account. I think this is how it manifests itself...
An invite was sent to an individuals work account xx@yy.com, but their organisation is O365 enabled and the individual has not been assigned O365 licence. Our set up is such that the invited user has to use the invited email address, so we know what organisation they belong to. However because they aren't on O365 user & they are now unable to create an account with work email ID we are now stuck in limbo.
Is this expected behaviour or unintended consequence or we have missed some configuration setting somewhere ?
Only solution I have at the moment is to get user created within AD or to invite under personal email account. Neither of which we want :smileyfrustrated:
Anyone else experiencing this ?
Also another scenerio I just encountered this week - working with adding users from a company who doesn't use Office 365 but does use Azure AD - but only for migrating their users between companies. So the user we were inviting couldn't create an MSA with their work account and couldn't accept an invite with their Org account, because the email address associated with the user is not the same as their AAD entry.
