Forum Discussion
Existing external users no longer found in company directory
Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
First and foremost I'd like to say that the ability to add external users is a great game-changing feature by Microsoft. Kudos!
As far as this specific post, are there any worthwhile updates regarding this issue? I'm embarking on a O365 user adoption project with a new client. And we just had an external user lose access to our environment as a result of a O365 setup within that external users org. It is essential that the users can add external users in a simple, straightforward, painfree manner to their O365 groups. I'm dreading this portion of the project as some of the external users will most likely require multiple access to different groups.
On top of it all many external users are members of existing distribution lists which, currently, will not allow them to be added as guests to a group if they already exist in a DL. It's nice to know that fixing of this issue is 'in development' and scheduled to be resolved sometime within the next 3 months. But we're receiving pressure from our executive sponsor to get a clear concise technique ASAP.
Thank Frigg it's Friday!