Forum Discussion
Existing external users no longer found in company directory
Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
