Existing external users no longer found in company directory
More often we are seeing external users who have been successfully accessing sharepoint losing access with their company adopts Office 365 - however it is becoming more and more difficult to successf...
I don't think there is a way to get this information from the dashboard/widget. The only way I can think of is querying the message trace details, for each individual message, and checking the TLS value there.
Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
Also - my apologies if I sound upset. This issue coupled with the inability for users to create MSA accounts even when their company doesn't appear to be using Office 365 / AAD has flooded my inbox over the last week - and I have no answers on how to allow my project teams to share their sites with external users.
I am borrowing this thread as we are experiencing similar issues, and would like to get help to it. Maybe Eugene Lin?
Our issue: SPO site/library has been shared with external user with email user1@email.com. External user has signed-in using MS account with the same email address as user name. Then after some time when user tries to sign-in again with that user account, he/she gets error "user not in directory".
It's slightly different scenario than described in this KB article , which is for situations where invite to SPO has been sent to user1@email.com and user has used another MS-account user2@email.com to sign-in and redeem the invitation.
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More often we are seeing external users who have been successfully accessing sharepoint losing access with their company adopts Office 365 - however it is becoming more and more difficult to successfully re-grant them access to a site.
The whole process looks like this:
Invite an external user whose company does not use Office 365
They register their work account as a microsoft account
They access SharePoint successfully as an external user using an MSA
Their company adopts Office 365
Their MSA account is not longer found in our company SharePoint directory
Using Powershell, we purge the external user from SharePoint & AAD
We send a new invite instructing the external user to use the Organizational account option to sign in.
This is a process we have experienced over and over again - and while it has been a pain, it has worked, until recently.
Now when we send the new invite and instuct the user to sign in with an org account, they are getting the new erorr message that \"something went wrong and so and so cannot accept the invitation at this time, please wait while microsoft magically fixes the issue\". Only microsoft never fixes the issues, and the users are never able to accept the invite.
Any guidance on a better way to manage external users - especially those whose companies adopt Office 365 after they have already created MS accounts would be great. We have 14,000+ external users, and nothing but headaches with the sign in process.
More often we are seeing external users who have been successfully accessing sharepoint losing access with their company adopts Office 365 - however it is becoming more and more difficult to successfully re-grant them access to a site.
The whole process looks like this:
Invite an external user whose company does not use Office 365
They register their work account as a microsoft account
They access SharePoint successfully as an external user using an MSA
Their company adopts Office 365
Their MSA account is not longer found in our company SharePoint directory
Using Powershell, we purge the external user from SharePoint & AAD
We send a new invite instructing the external user to use the Organizational account option to sign in.
This is a process we have experienced over and over again - and while it has been a pain, it has worked, until recently.
Now when we send the new invite and instuct the user to sign in with an org account, they are getting the new erorr message that \"something went wrong and so and so cannot accept the invitation at this time, please wait while microsoft magically fixes the issue\". Only microsoft never fixes the issues, and the users are never able to accept the invite.
Any guidance on a better way to manage external users - especially those whose companies adopt Office 365 after they have already created MS accounts would be great. We have 14,000+ external users, and nothing but headaches with the sign in process.
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Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
Four days after removing the user from sharepoint and deleting them from the AAD recycle bin, this user now has access.
The solution was to withrdaw and resend their invitation two or three times a day for four days, and then without any change in process, or indication of any changes from Microsoft, an invitation finally worked.
If anyone from Microsoft is reading this - the process for sharing with external users, how accounts are broken when a firm adopts Office 365, the steps for removing and reinviting external users who had access, and lost it... this whole process is terrible, a drain on our help desk resources, and a constant black eye for collaboration using Microsoft products.
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Also - my apologies if I sound upset. This issue coupled with the inability for users to create MSA accounts even when their company doesn't appear to be using Office 365 / AAD has flooded my inbox over the last week - and I have no answers on how to allow my project teams to share their sites with external users.
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Looping in Eugene Lin who is our SME and can parse what you're attempting with how the service is designed for external sharing. Eugene?
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I am borrowing this thread as we are experiencing similar issues, and would like to get help to it. Maybe Eugene Lin?
Our issue: SPO site/library has been shared with external user with email user1@email.com. External user has signed-in using MS account with the same email address as user name. Then after some time when user tries to sign-in again with that user account, he/she gets error \"user not in directory\".
It's slightly different scenario than described in this KB article , which is for situations where invite to SPO has been sent to user1@email.com and user has used another MS-account user2@email.com to sign-in and redeem the invitation.
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Microsoft
