Forum Discussion
Edge: PDF files are opened with drawboard by default
The guidance given to the support technician on my ticket, after they internally reviewed the mass of tickets received about this, was the following:
Go into Azure AD admin center > Enterprise Apps > Drawboard > Security > Permissions > Review Permissions > "This application is suspicious and I want to investigate before allowing users to access" > and run the Graph PowerShell code for:
- Remove all users assigned to the application
- Revoke all permissions granted to the application
And also do the same for Kami and SurveyMonkey for some reason... ?
I was skeptical that this would solve the issue, as it seems like some deeper integration issue. But ran it anyway as it's relatively harmless, and we're desperate for this to get resolved. (Ran it for all three applications, as all three were present in Enterprise Applications for us.) Within an hour, I was no longer able to replicate the problem. Still need to hear back from some users, but I'm starting to think this worked.
Yesterday am I ran this:
Enter this URL, editing it per your organization, in the browser tab that OneDrive is open in: https://[YOUR SHAREPOINT DOMAIN HERE].sharepoint.com/_api/v2.0/drive/apps?forceRefresh=1
The output of this is some resetting on the backend, and finishes with the presentation of JSON of the remaining File Handlers defined. If you see "Drawboard" in that JSON display, something did not work right.
Beyond that, since my focus is solely on MS Edge (v123.X), to solution is manually clearing out the "Cookies and other site data" only from the Edge cache. Specifying 4 weeks worth of cache in my case. I have ran this manually with 4 users so far, followed by a page refresh on the SharePointOnline page, and the Drawboard redirection is gone.
Have 350 users, I am spending this am trying to programmatically via powershell to perform this same cache clear exercise. Still trying to find the correct location of files to target and remove. I have a few people who are still broken lined up this am for me to run controlled testing on my script.
I do not believe the fix that Drawboard rolled out on April 5 is going to fix a local users cache, so this is something I need to take care of for my user base (vs. letting it time expire on its own).
I will share my script here once it is done. Today.