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IngeborgHawighorst's avatar
IngeborgHawighorst
MVP
Feb 04, 2020

Edge ignores library setting to open documents in desktop app

One of my clients is using Edge and reports that where last week, Word and Excel files would open in the desktop app when clicked in a SharePoint library, they now open in the browser.   Is anyon...
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DavidMarron's avatar
DavidMarron
Copper Contributor
May 29, 2020

Hello IngeborgHawighorst,

We're experincing the same behavior, the library setting works well when using IE11, but that configuration seems to be ignored when using new Edge browser.
Did you get any update regarding this?

Thanks! 

IngeborgHawighorst's avatar
IngeborgHawighorst
MVP
May 30, 2020

DavidMarron Hi, I took this all the way to a Microsoft Support ticket. After lots of to-ing and fro-ing and repro-ing the issue in different tenants, Microsoft Support told me that this only happens in classic experience libraries and that they will not issue a fix.

So, my only path is user education.

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