Forum Discussion
Edge + PDFs Issue - get Hmm...looks like this file doesn't have a preview we can show you
We have many users reporting this issue in Edge - where they open PDF documents from SharePoint Online sites (and some reports of Word doing this too) the file opens, and as they are scrolling through they get blank pages and then often the preview message comes up. Chrome is fine. Deleting browser cache does not help.
6 Replies
- I received the same error using Chrome for some .pdf files I had uploaded to a modern document library. Not sure what the issue is but it works with no issues if I use Internet Explorer.
- I have seen this quite some times and I don't have an explanation of the root cause of this problem. Something in the file viewer in Office 365 is not working well with Edge
Thanks, Juan Carlos - very helpful on the file viewer and Edge.
Anyone else have some insight into the cause\fix?
Donia Strand I am having this same issue with users that use Chrome. Any Ideas on how to resolve this?
