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ckundert's avatar
ckundert
Copper Contributor
Oct 04, 2023

Document Library "New Button" no longer shows custom content type for New Document Set

Hello all.

 

I have a long existing site and library that contains document sets. In the last few days, I have lost the option in the +NEW button to create a document set. Within settings, content types, for the library, the custom document set content type is shown that was created some time ago. Also, within setting there is a check mark under "Visible on New Button". In the past the custom content type was in the drop down of the "+New" button. This is no longer the case.

 

Any help would be appreciated.

 

Thanks

 

Chris

  • ckundert's avatar
    ckundert
    Copper Contributor
    9:30pm 10/5/23 (home and had to check...)- Clipchamp looks to removed and normal functionality has been restored. I am now able to create a new Document Sets from the +New Button.

    Chris.
    • SiverSi's avatar
      SiverSi
      Copper Contributor

      ckundert That's good to hear. I'm not seeing that update yet - Clipchamp is still an option and the document set is not back on the menu.

       

      I presume it takes time to role these updates out.

  • Geert_de_Kooter's avatar
    Geert_de_Kooter
    Copper Contributor

    Hi Chris,
    We are facing the same situation in 2 of our libraries where we are usign documentsets.
    I think the situation was caused because Clipchamp was added to the default menu.
    We have just raised a ticket with Microsoft. Here a bit of my findings:

    • The sites where this issue occurs are both using documentsets, but also the contenttypes that should be shown within the documentsets are no longer available in the menu.
    • If I use powershell to copy the library (only the structure) it is working fine
    • If I add a new content type and click on the button new, I see the correct menu for a very brief moment, after which it is replaced by a default menu.
    • The menu is showing the correct options when we use the library in the Classic experience.
    • I am assuming the situation has started after Clipchamp became available in the default menu
    • We did not change anything in the setup of the libraries before the issue occured.

     

    I will keep you informed.

    Geert

    • Geert_de_Kooter's avatar
      Geert_de_Kooter
      Copper Contributor
      The agent from MS asked us to wait until Monday, hoping/assuming that the problem will be resolved after the Clipchamp update.
  • SiverSi's avatar
    SiverSi
    Copper Contributor
    Just to add, I'm also experiencing the same issue with one of document libraries that uses document sets. As Geert_de_Kooter notes, I can see the document set appear very briefly when I open the new menu, but then it's gone.
  • Careau764's avatar
    Careau764
    Copper Contributor

    ckundert 
    We're having the same issue the last couple of days. Also seems to coincide with clipchamp. 
    Anyone managed to fix it?

  • mlefebvre-idrc's avatar
    mlefebvre-idrc
    Copper Contributor
    For your information, I found a workaround. Click Return to classic SharePoint. The document set is available for selection.

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