Document ID link to video plays without captions or transcript, unlike share link to same video

Neman_Syed You reported an issue where videos accessed via Document ID links (durable links) in SharePoint do not display captions, transcripts, or the same video player context as when accessed through a share link. This inconsistent behavior is causing challenges, particularly in your learning management system (LMS) environment, where you need to provide a consistent and accessible video experience.

To address this concern, I will first investigate the root cause of this discrepancy between the two link types. It's possible that the Document ID links are designed to serve the video file directly, bypassing the SharePoint page context that provides additional functionality like captions and transcripts. However, this approach contradicts the need for an inclusive and accessible video experience in your LMS. Next, I will explore various potential solutions to bridge this gap and ensure a consistent video player experience, regardless of the link type used.

One approach could be embedding the videos within SharePoint pages using the video web part, which would allow the videos to be displayed within the SharePoint context, complete with captions, transcripts, and other accessibility features. If embedding the videos is not feasible, I will research and evaluate custom video player solutions or leverage SharePoint APIs to programmatically retrieve the video files, associated metadata (captions and transcripts), and render them in a custom interface or application that meets your accessibility requirements. Simultaneously, I will consult with the relevant stakeholders and gather feedback on the impact of this issue on your LMS environment and the importance of providing an inclusive and accessible video experience for your users. Should the available solutions fall short of addressing your needs, I will prepare a detailed report outlining the issue, its impact, and the potential workarounds explored.

This report will be submitted to Microsoft Support, requesting their assistance and guidance on resolving this inconsistency in video player functionality across different link types. Throughout this process, I will maintain open communication with you and the relevant teams, providing regular updates on the progress and any interim solutions or recommendations.

Resolving this issue and ensuring a consistent, accessible, and inclusive video experience within your SharePoint and LMS environments is my top priority.