Forum Discussion
Backend team says they cant sync pictures anymore...
We have the ability for users to upload their own photos turned off because we have a professional photographer that takes all of our pics for the suite. Every year I open a ticket to have our pictures synced from exchange online to SharePoint. I have done this for many years. This year when I attempt to have them run the sync, even after referencing my previous years tickets, they say that they wont run it and I have to turn on the ability for users to upload photos. I think this is a lie. I don't understand why they wont just run the sync.
2 Replies
yes all of that was done if you read the post thoroughly. They denied the ticket.
Call or email the company's IT support team, detailing the problem and providing records of previous successful synchronizations.
Ask them to check if any system updates or changes have affected the synchronization function and request them to perform the synchronization manually.
