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GGilbert's avatar
GGilbert
Copper Contributor
Feb 25, 2019

Alerts set on alibrary folder not working

Hi All

I used to have a perfectly simple and working alert on a particulat folder (and its subfolders) of a particular Library on a SharePoint site : for this folder, i created an email alert for any modifications and asked to be informed immediately by mail.

But, for the last few monts, it does not work anymore. I tried to delete and recreate the alert several times, the only mail u get is the first mail saying that the alert is created. But then, when i add a subfolder or file in this particular folder where the alert is set, i never get a mail.

I browsed several websites related to SharePoint to get help but i didn't find anything that could help me.

 

Sincerely

 

Greg

  • I've seen these alerts end up in spam filters etc. in the past, you might want to investigate there first to see if you are in fact getting them sent, but for whatever reason blocked. I know you get the alert setup e-mail but that one is actually different than the e-mails that come in.

    Also keep in mind those alerts are scoped at the library level not just that particular folder, but that's irrelevant since nothing seems to be coming in :).

    You do have SharePoint Online and should have flow as well, I would suggest just setting up a flow as a work around which will also alert you as well and it uses your own e-mail account to alert you so no issues with spam.

    Should be fairly easy to setup a flow with the when files change trigger send an e-mail.

    • GGilbert's avatar
      GGilbert
      Copper Contributor

      Hi ChrisWebbTech 

       

      I created a flow (didn't use that for a while but nothing too difficult) and it's working like a charm : i do get mail when documents are created in a particular folder and sub-folders of a library. Great and thanks for your suggestion since i totally forgot about flow (i tried to used it a few years back for a very particular and specific need to sync outlook and gmail calendars but it didn't give exactly the desired result so i disabled the 2 flows i created and stopped completely to use it to the point where i even forgot that flow existed at all).

       

      I just have one question : i think that in the past, flow was displayed as an office 365 app when i logged-in to my O365 account online. But strangely enough, it does not appear as an app any more, even if i select "display all apps". To find flow, I had to search "flow Microsoft"  using bing or google to get the link to the web page. Why is it so ? Why is flow no more an O365 app displayed alongside the other apps my company suscribed too (office apsp online, Teams, OneNote, OneDrive, Stream, Sway, Planner… etc) ?

       

       

      Most sincerely

       

      Gregory

      • Only thing I can think of is your license got unchecked for flow. Go check licenses for your account and break out the E3 or 5 or whatever you have and check.
    • GGilbert's avatar
      GGilbert
      Copper Contributor

      ChrisWebbTechHi Sir

      No i have nothing in my spam folder… :-(

       

      It must be noted that according to some tutorial on internet, and according to what was working a few months back, it is possible to set alers on a sub-folder only and all its sub-folders and files.

       

      I will have a look at the work flow you mention. Thanks.

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