Forum Discussion
Insights & Mixed Working Environment (standard business hours and shift work)
My organization is a mixed environment of 80% standard M-F business hours and the balance 20% are call centre staff who manage shifts around the clock.
I haven't deployed Viva Suite to that 20% group as I'm not sure how it might impact working stats; is there anything in particular they have to do to define working hours to avoid any issues or does the system just take everything into consideration? For example, the org-level stats of "After-hours collaboration" or anything related to personal off-hours working?
I want to avoid skewing any org-level stats so not sure how to proceed.
Hi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.
The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.
2 Replies
- Jake_Caddes
Microsoft
Hi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.
The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.
Jake_Caddes Thanks; as they work flexible shifts that change over a week. Constantly updating working hours in Outlook is a no-starter 😞
Assuming that means if their shift falls outside of Outlook working hours, then they get recorded as working after hours? I may have to exclude them from Insights in that case as it will skew the organizational readings.
