Forum Discussion

Copper Contributor

Nov 24, 2023

Solved

Insights & Mixed Working Environment (standard business hours and shift work)

My organization is a mixed environment of 80% standard M-F business hours and the balance 20% are call centre staff who manage shifts around the clock. I haven't deployed Viva Suite to that 20% g...

Personal Insights

Set-up and deployment

Jake_Caddes
Dec 14, 2023
Hi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.

The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.

Jake_Caddes

Microsoft

Dec 14, 2023

Hi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.

The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.