Forum Discussion
Insights & Mixed Working Environment (standard business hours and shift work)
Hi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.
The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.
MicrosoftHi Jeff4543, I apologize for the delay in getting back to you. Viva Insights automatically populates employee's working hours based on their set hours in Outlook. We found that Outlook has a default working hours settings so all users have it set, whether it's by default or by them changing it based on their schedule.
The employees in the call centre would need to make sure they have their working hours properly set up in Outlook for Viva Insights to process their data/collaboration activities.
Jake_Caddes Thanks; as they work flexible shifts that change over a week. Constantly updating working hours in Outlook is a no-starter 😞
Assuming that means if their shift falls outside of Outlook working hours, then they get recorded as working after hours? I may have to exclude them from Insights in that case as it will skew the organizational readings.