Forum Discussion
Not receiving Planner comments in Outlook inbox
Hope the below post will give more info if you have not already checked.
Can we get an update on the fix to make it where the person the task is assigned to gets notified of all comments on their task by default?
MicrosoftThanks to all for the input and suggestions, it's very appreciated! We definitely hear the feedback that this experience needs to be improved, specifically those assigned to a task should be updated on comments to their tasks.
Unfortunately I don't have an update to share at this time, but I can say this is something our team is continuing to work on and it's not something we've forgotten about. As soon as I have an update, I'll make sure to update this thread.
chtranMSFT Any updates on this? It is really causing a lot of frustration at our company. If you are assigned a task you should get an email when someone comments, even if you've never commented yourself. At least give us a Setting to change.
@Charlie Tran - this was a very bad attempt to solve one issue (too many updates) and then create another.
1. Owners of a plan often want all updates to all tasks sent to their inbox.
2. If you assign a task to someone surely you must want them to get updates on that task to their inbox??
3. We now have a situation where users who have followed the group and are expecting all messages to the group to come to their inboxes are now missing updates which means work items and issues are getting lost.
We are now in a situation where we are needed to look at alternative systems to run plans with. My board has lost faith in the solution as items they were working on have had issues caused by breaks in the flow of communications. It is a disaster for the uptake of teams internally and now in our customers, as they don't want separate systems for planning outside of the teams environment but have to because of the really poor choices MS have made in how to run alerts and updates on tasks.
the design spec suggested by wlyter in this thread seems the best solution by far.
As suggested elsewhere, uservoice has many people asking for better alerting functionality and control within planner but they are spread across loads of posts. if you collected them all together it would be very close to the top of the most requested items.
chtranMSFT how difficult could be to add the @function, this will definitively solve the issue, of course is better to send the notification to the ones involved in the task, but doing a manual work of tagging people it is fine and in Team Desktop is working, so why don't just replicate in planner the same for the comments?, please urgent support adoption is at risk at this point due this functionality, currently I need to send emails to check on progress, so make not sense to use planner if I need to use outlook.
Any update and even better prompt solution would be appreciated.
chtranMSFT Hi Charlie and thanks for this update. I know you said it is ongoing but do you have a view on whether this is something that will take weeks, a few months, 6 months? The frustration is that it would seem to be something that can be quickly fixed? Just give users the option regarding what updates to receive and how?
Our plan is to roll out planner across our whole organisation but we are reticent to do so until this is fixed because colleagues are screaming out for us to move to slack, asana or trello and we are having to appease them on a promise it will get fixed soon.
If you look at the uservoice forum there are dozen of requests about this issue which, if you merged them, would be the No 1 request by some way I suspect.
The whole development of teams etc is great but to use an analogy, it feels like you are designing a car and busy designing ultra cool luxury gadgets for it rather than ensuring that the gear box works properly!
SDBUK I can't believe I posted this in April and there is still no sign of activity on Microsoft's end. I don't see why they bother having these apps at all if they aren't concerned with having basic usable functionality.
Jason DrewI know what you mean. I'm beyond disappointed by the lack of interest from Microsoft in resolving this. This is one of the most basic things that one would expect with a task management tool, and 1 year no later no fix, no workaround in Flow or whatever it is called now, just the usual " the dev team is looking at it" line.
chtranMSFT Great to hear! Appreciate the update and hope to see another one soon 🙂
