Forum Discussion

HeyYou's avatar
HeyYou
Brass Contributor
Jun 12, 2019

Microsoft Planner is being set up - is the service down?

Was in the middle of editing a Task and the pink error bar showed up at the bottom of the screen.  Refreshed the browser and now the screen says 'Microsoft Planner is being set up'

Is Planner down?

  • adam deltinger's avatar
    adam deltinger
    Jun 13, 2019
    Users may have received an error when attempting to access Planner.
     
    Title: Unable to access Planner

    User Impact: Users may have received an error when attempting to access Planner.

    More info: Users were receiving an error that indicated that an internal server error had occurred.
    Users who were able to access Planner may have experienced random functionality failures while signed in.

    Final status: We've reverted the change and have confirmed through our telemetry that the issue is resolved.

    Scope of impact: This issue could have potentially affected any of your users that were attempting to access Planner.

    Start time: Wednesday, June 12, 2019, at 9:01 PM UTC

    End time: Thursday, June 13, 2019, at 1:20 AM UTC

    Root cause: A recent Planner service configuration change inadvertently caused service access and functionality issues.

    Next steps:
    We're reviewing our change procedures to better understand why this issue was not previously identified and to prevent similar problems in the future.

    This is the final update for the event.
  • Mayur5hetty's avatar
    Mayur5hetty
    Copper Contributor
    Looks like it went backup But when you assign a Task to anyone on planner - It shows assigned but after a few mins it unassigned again
  • StephenBnz's avatar
    StephenBnz
    Copper Contributor

    I have the same, also very confusingly the mobile apps are also affected - on the Planner app which I use extensively, I first saw it, saying 'your plan is no longer available do you want to remove it'. Online the same 503 errors as others. I have stopped using everything right now until the issue is resolved, although in admin.microsoft.com Planner is reported as 'working normally'...

  • edmm94's avatar
    edmm94
    Brass Contributor
    Same here... second day of rolling out teams and planner for my organization.. I have full confidence in the product but hopefully UA isn't hurt too badly by this.

Resources