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sebastianbeck's avatar
sebastianbeck
Copper Contributor
Mar 30, 2020

Guest Acces Problem

Hi,

 

I created a group in office365 with Teams enabled. Afterwards I created a guest user. The guest user can access the Sharepoint Site, the Team the notebook etc.

The guest user is unable to access the planner directly from the URL or the tenant URL and neither if I add the plan to the sharepoint site. See the Error Messages in the attachment 

 

The guest user does see the planner if I add it to the teams channel.

I want that the guest also can access the planner directly and from sharepoint but I can't figure out what I'm doing wrong. Anybody get an idea what I'm doing wrong?

 

 

  • Brian-Smith's avatar
    Brian-Smith
    Icon for Microsoft rankMicrosoft
    Mar 30, 2020
    Hi sebastianbeck It sounds like your guest isn't navigating to the full tenant looking at the 2nd error. Try having them go to tasks.office.com/<yourtenant>.onmicrosoft.com rather than just tasks.office.com. Also make sure they are showing in the the Plan as a guest.
    Best regards,
    Brian
    • sebastianbeck's avatar
      sebastianbeck
      Copper Contributor
      Mar 30, 2020

      Thanks for your Answer Brian-Smith

       

      I tried to use the full tenant and the direct link but neither works. 

      I just verified and the user is shown as GUEST. See screenshot.

      Any other idea?

       

      What should be the normal procedure? No login at all? 

       

      Best Regards,

      Sebastian  

      • Brian-Smith's avatar
        Brian-Smith
        Icon for Microsoft rankMicrosoft
        Mar 30, 2020

        sebastianbeck can you try the login again - at tasks.office.com/<yourtenant>.onmicrosoft.com.  My colleagues changed something.

        For the SharePoint error I'm seeing the same issue and we are still investigating - this has a slightly different authentication flow - but you should be at least unblocked for guest access directly to Planner.

        Best regards,

        Brian

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