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Vijay2744's avatar
Vijay2744
Copper Contributor
Aug 02, 2023

VIva insights email read count

we are facing the issue with read email staus on viva. we have m365e3 licnese assigned to each users. enabled the viva outlook plug in. but i didnt see the email read percentage.

i have tested withe sending couple of internal emails to more than 5 users. but no luck. 

 

can anybody facing this issue. 

2 Replies

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  • Ahmed_Masoud97's avatar
    Ahmed_Masoud97
    Iron Contributor
    Aug 08, 2023

    HelloVijay2744,

     

    here is Ahmed, I will try to help you today 🙂

    Could you please confirm whether you are still experiencing this issue? Additionally, it would be helpful to know the number of affected users and machines.

     

    • Moving forward, let's explore potential causes for the issue. Please carefully review each one and confirm whether it is applicable to your situation.

     

    • The email was sent from a shared mailbox, which is not supported by Viva Insights.

    • The email was sent more than 14 days ago, which is the maximum time period for tracking email open rates.

    Source: Use Microsoft Viva Insights in Outlook - Microsoft Support

     

    Warm regards,

     

    â–‚ â–… â–† â–‡ Ahme:D â–‡ â–† â–… â–‚

    • Vijay2744's avatar
      Vijay2744
      Copper Contributor
      Aug 31, 2023
      hi Ahmed_Masoud97 this is resolved it is the due the license we are not able to see the analyticals on the email.

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