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Vijay2744's avatar
Vijay2744
Copper Contributor
Aug 02, 2023

VIva insights email read count

we are facing the issue with read email staus on viva. we have m365e3 licnese assigned to each users. enabled the viva outlook plug in. but i didnt see the email read percentage. i have tested withe...
Ahmed_Masoud97's avatar
Ahmed_Masoud97
Iron Contributor
Aug 08, 2023

HelloVijay2744,

 

here is Ahmed, I will try to help you today 🙂

Could you please confirm whether you are still experiencing this issue? Additionally, it would be helpful to know the number of affected users and machines.

 

  • Moving forward, let's explore potential causes for the issue. Please carefully review each one and confirm whether it is applicable to your situation.

 

  • The email was sent from a shared mailbox, which is not supported by Viva Insights.

  • The email was sent more than 14 days ago, which is the maximum time period for tracking email open rates.

Source: Use Microsoft Viva Insights in Outlook - Microsoft Support

 

Warm regards,

 

â–‚ â–… â–† â–‡ Ahme:D â–‡ â–† â–… â–‚

Vijay2744's avatar
Vijay2744
Copper Contributor
Aug 31, 2023
hi Ahmed_Masoud97 this is resolved it is the due the license we are not able to see the analyticals on the email.

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